Meet The Disruptors: Nick Falcone Of Rentyl Resorts On The Five Things You Need To Shake Up Your Industry
An Interview With Fotis Georgiadis
Loyalty; Every mentor I’ve had that was someone who I felt was good had a consistent trait of being loyal and instilling trust.
As a part of our series about business leaders who are shaking things up in their industry, I had the pleasure of interviewing Nick Falcone.
Nick is an experienced Chief Executive Officer with a demonstrated history of working in the hospitality industry. He is skilled in Budgeting, Sales, Customer Satisfaction, Hospitality Industry, and Team Building. Nick is a strong business development professional with a Bachelor’s degree focused in Business/Managerial Economics from Florida State University.
Thank you so much for doing this with us! Before we dig in, our readers would like to get to know you a bit more. Can you tell us a bit about your “backstory”? What led you to this particular career path?
I grew up with my biggest mentor and hero being my Father, who is a very successful real estate developer. He started his career in the hospitality industry and taught my brothers and I that without those experiences he would’ve never progressed to what he was able to accomplish throughout his career. With these inspirations my brothers and I started our career in food and beverage and have now expanded into resort hospitality.
Can you tell our readers what it is about the work you’re doing that’s disruptive?
Our business Rentyl Resorts is one of the first to position homes in a resort setting versus a standalone home listing. This experience provides guests with a full resort experience while being able to stay in large homes versus the traditional hotel room. For example, imagine walking out of your house and down to the resort water park while some of the family is at the resort spa and the rest is at the house ordering in home dining from the restaurant, Rentyl brings this experience to life. We are also one of the first companies to work with developers to create “built for rent” and resort amenities specifically for short term resort rentals versus long term rentals. We also have a very unique loyalty platform that will be a trailblazer in the loyalty industry by allowing users to gain points for their largest purchases in life such as real estate and utilize these points on daily transactions or vice versa.
Can you share a story about the funniest mistake you made when you were first starting? Can you tell us what lesson you learned from that?
I remember that when we first started our resorts, we were so excited for our first guest to arrive. I was personally at the home to inspect and make sure that everything was perfect. We received a call the night of the arrival with a complaint and the guests were very upset about not having water to drink in the home. We were confused at first because we knew we stocked the home with bottles of water and the fridge has a water filter. It was explained that the country these individuals were from only drank boiled warm/hot water and we didn’t have the best device for heating up the water. That night we went to the store and bought the new items to accommodate these guests and made it a standard for future homes. We received a great laugh over water temperature and getting so excited, to worried, to happy after the guests were positive with the recovery. We learned that every guest has unique needs and the importance of knowing our guests so we can accommodate better. This is a big area in which we now develop software in house to enhance the business by having more customer data to make better service decisions proactively.
We all need a little help along the journey. Who have been some of your mentors? Can you share a story about how they made an impact?
One of my best mentors is my Mom. I don’t know where to start with all of the ways she’s made an impact on my life. She is always there for my family and my brothers, and their families and I’ve never really appreciated all that she does more than now since I have kids of my own. The way she has provided us with love, care, and guidance is something that inspires me both in my personal and professional life.
In today’s parlance, being disruptive is usually a positive adjective. But is disrupting always good? When do we say the converse, that a system or structure has ‘withstood the test of time’? Can you articulate to our readers when disrupting an industry is positive, and when disrupting an industry is ‘not so positive’? Can you share some examples of what you mean?
I think when you utilize the term disruptor in a business conversation its usually talking about a company that has come up with a breakthrough way of doing something that has been done before but in a different way that leads to much better performance, efficiency, and/or consumer satisfaction. Disruptors can lead to a negative connotation when those efficiency’s led to layoffs of people, price gauging, or the business model is one in which it effects other industries negatively.
Can you share five of the best words of advice you’ve gotten along your journey? Please give a story or example for each.
Loyalty= Every mentor I’ve had that was someone who I felt was good had a consistent trait of being loyal and instilling trust. Persistency= My mentors have told me to stay persistent and that things are never as good or bad as they seem so stay the course and never give up. Strategic= I’m a huge believer that situations are won or loss in the planning phase which leads to better execution. This is one of the hardest things to keep consistent as a company grows. Teamwork= The best performance I’ve seen is when there are clear roles and responsibilities that come together in a unit to produce maximum results. Innovative= Again, I’ve had mentors push be outside my comfort zone to innovate the business and take to another level of creativity on how we can strategically position for future growth. I do believe that technology will lead the way for the future of business, and we have invested into this space by having an internal software development team to create and customize our software to the specific needs.
We are sure you aren’t done. How are you going to shake things up next?
As stated in one of the previous questions, we have a loyalty platform we’ve developed and are currently launching in small phases that we believe will revolutionize the loyalty industry. We are very excited about that and we are also really excited about a few great brand partnerships that we are going to announce in the near future for the Rentyl Resorts Brand.
Do you have a book, podcast, or talk that’s had a deep impact on your thinking? Can you share a story with us? Can you explain why it was so resonant with you?
I was around 8 years old and my Dad had brought me to a restaurant where he was having a lunch meeting. I remember that he was negotiating a deal with someone, and they had agreed to the deal by the end of lunch of had a handshake that would lead to quickly turning documents the next day. Today, this may not be the reality anymore but what this taught me was to treat my partners correctly and if we both come out on top it can lead to a lot more future business together.
Can you please give us your favorite “Life Lesson Quote”? Can you share how that was relevant to you in your life?
“Be brave enough to write every one of your goals down, but I’m going to tell you something, life is going to hit you in your mouth and you gotta do me a huge favor, your WHY has to be greater than that knockdown.” By Eric Thomas. I love this quote for multiple reasons: 1. I’m a big believer in having the proper motivation to wake up every day consistently with the goal of being the best at what you do whether that is personal or professional. It’s one thing to do something for a short period of time but with the proper motivation you can turn that into a consistent effort. I also love this quote as it has its background in boxing which is something that stems back to my Grandfather who was a boxing coach and a sport my family loves to do for exercise and watching as fans.
You are a person of great influence. If you could inspire a movement that would bring the most amount of good to the most amount of people, what would that be? You never know what your idea can trigger. 🙂
I’m a big believer and advocate in investing in children. There are so many children in our country that are without health, parents, education, proper influences, or opportunities and if I could start a movement, it would be for people to take time and money to provide more for children in need. I also think it’s important to inspire youth to have an attitude that anything is possible.
How can our readers follow you online?
I have a LinkedIn account https://www.linkedin.com/in/nicholas-falcone-7b4713107/ And they can follow @RentylResorts on Instagram
This was very inspiring. Thank you so much for joining us!
Meet The Disruptors: Nick Falcone Of Rentyl Resorts On The Five Things You Need To Shake Up Your… was originally published in Authority Magazine on Medium, where people are continuing the conversation by highlighting and responding to this story.
